Case Studies — Real Impact

How MMG software is transforming India's law enforcement and governance. Real deployments, real numbers, real results.

01

DRISHTI at Saharanpur, UP

GeM: GEMC-511687725821475

Challenge

Manual Kalandra drafting took 2+ hours per case
BNSS 2023 compliance gaps across police stations
No digital records — everything on paper registers
Officers spending more time on paperwork than policing

Solution

DRISHTI PRAGYA 2.0 with Gemini AI Kalandra drafting
Auto BNSS section mapping with compliance alerts
Tesseract OCR for digitizing existing paper records
PII redaction before any external AI call

Results

Kalandra time reduced from 2 hours to 10 minutes (95% reduction)
100% BNSS 2023 compliance achieved
397 API endpoints serving 1200+ concurrent users
Hindi + English bilingual UI adopted across all stations

Client: UP Police, Saharanpur

Product: DRISHTI PRAGYA 2.0

GeM Order: GEMC-511687725821475

02

Digital Malkhana at CBI

4 CBI Offices

Challenge

Paper-based evidence tracking across 4 offices
No chain-of-custody audit trail
Cross-office evidence visibility was impossible
Risk of evidence misplacement in high-profile cases

Solution

Digital Malkhana with QR/barcode tracking
Judicial disposal workflow automation
Court exhibit linkage with case mapping
Tamper-proof chain-of-custody audit trail

Results

100% digitization of evidence records
Real-time cross-office visibility across all 4 locations
Zero evidence misplacement since deployment
Complete audit trail for court proceedings

Client: Central Bureau of Investigation

Offices: Ghaziabad, Mumbai ACB, Mumbai EOB, Hyderabad

Product: Digital Malkhana

03

NIVARAN at Delhi Police

Delhi Police

Challenge

Citizen complaints lost in paper files
No SLA tracking for complaint resolution
No escalation mechanism for pending cases
Citizens had no way to track complaint status

Solution

NIVARAN with WhatsApp bot (HELP/STATUS/RATE)
IVR integration for phone-based complaints
4-level SLA escalation up to Commissioner
Auto-assignment based on jurisdiction and category

Results

Average resolution time dropped from 12 days to 3 days
40% inquiries handled by WhatsApp bot automatically
Zero complaints lost — 100% tracked digitally
Citizen satisfaction improved with real-time status updates

Client: Delhi Police

Product: DRISHTI NIVARAN

Channels: WhatsApp, IVR, Web Portal

04

Digital Malkhana Pilot at Bhopal, MP

Expanding to 6 Districts

Challenge

SCRB MP needed a pilot project for Malkhana digitization
No existing digital evidence management in Madhya Pradesh
High volume of physical evidence across police stations
Need to prove scalability before state-wide rollout

Solution

MMG deployed Digital Malkhana at Thana TT Nagar, Bhopal
Second deployment at Thana Jahangirabad, Bhopal
QR/barcode evidence tracking with full audit trail
Training provided to station officers in Hindi

Results

331 records digitized at Jahangirabad
164 records digitized at TT Nagar
Now expanding to 6 districts: Bhopal, Indore, Vidisha, Ratlam, Guna, Mandsaur
Proven scalable model for state-wide rollout

Client: SCRB, Madhya Pradesh Police

Stations: TT Nagar, Jahangirabad (Bhopal)

Product: Digital Malkhana

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