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Case Studies — Real Impact

How MMG software is transforming India's law enforcement and governance. Real deployments, real numbers, real results.

01
DRISHTI at Saharanpur, UP
GeM: GEMC-511687725821475
Challenge
  • Manual Kalandra drafting took 2+ hours per case
  • BNSS 2023 compliance gaps across police stations
  • No digital records — everything on paper registers
  • Officers spending more time on paperwork than policing
Solution
  • DRISHTI PRAGYA 2.0 with Gemini AI Kalandra drafting
  • Auto BNSS section mapping with compliance alerts
  • Tesseract OCR for digitizing existing paper records
  • PII redaction before any external AI call
Results
  • Kalandra time reduced from 2 hours to 10 minutes (95% reduction)
  • 100% BNSS 2023 compliance achieved
  • 397 API endpoints serving 1200+ concurrent users
  • Hindi + English bilingual UI adopted across all stations
Client: UP Police, Saharanpur
Product: DRISHTI PRAGYA 2.0
GeM Order: GEMC-511687725821475
02
Digital Malkhana at CBI
4 CBI Offices
Challenge
  • Paper-based evidence tracking across 4 offices
  • No chain-of-custody audit trail
  • Cross-office evidence visibility was impossible
  • Risk of evidence misplacement in high-profile cases
Solution
  • Digital Malkhana with QR/barcode tracking
  • Judicial disposal workflow automation
  • Court exhibit linkage with case mapping
  • Tamper-proof chain-of-custody audit trail
Results
  • 100% digitization of evidence records
  • Real-time cross-office visibility across all 4 locations
  • Zero evidence misplacement since deployment
  • Complete audit trail for court proceedings
Client: Central Bureau of Investigation
Offices: Ghaziabad, Mumbai ACB, Mumbai EOB, Hyderabad
Product: Digital Malkhana
03
NIVARAN at Delhi Police
Delhi Police
Challenge
  • Citizen complaints lost in paper files
  • No SLA tracking for complaint resolution
  • No escalation mechanism for pending cases
  • Citizens had no way to track complaint status
Solution
  • NIVARAN with WhatsApp bot (HELP/STATUS/RATE)
  • IVR integration for phone-based complaints
  • 4-level SLA escalation up to Commissioner
  • Auto-assignment based on jurisdiction and category
Results
  • Average resolution time dropped from 12 days to 3 days
  • 40% inquiries handled by WhatsApp bot automatically
  • Zero complaints lost — 100% tracked digitally
  • Citizen satisfaction improved with real-time status updates
Client: Delhi Police
Product: DRISHTI NIVARAN
Channels: WhatsApp, IVR, Web Portal
04
Digital Malkhana Pilot at Bhopal, MP
Expanding to 6 Districts
Challenge
  • SCRB MP needed a pilot project for Malkhana digitization
  • No existing digital evidence management in Madhya Pradesh
  • High volume of physical evidence across police stations
  • Need to prove scalability before state-wide rollout
Solution
  • MMG deployed Digital Malkhana at Thana TT Nagar, Bhopal
  • Second deployment at Thana Jahangirabad, Bhopal
  • QR/barcode evidence tracking with full audit trail
  • Training provided to station officers in Hindi
Results
  • 331 records digitized at Jahangirabad
  • 164 records digitized at TT Nagar
  • Now expanding to 6 districts: Bhopal, Indore, Vidisha, Ratlam, Guna, Mandsaur
  • Proven scalable model for state-wide rollout
Client: SCRB, Madhya Pradesh Police
Stations: TT Nagar, Jahangirabad (Bhopal)
Product: Digital Malkhana
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